ICT in the Public Sector International Benchmark 2002

Samenvatting

The Netherlands is not one of the international leaders in ICT in the public sector, although the target of 25% service provision at the end of 2001 was achieved. All benchmark countries have developed policy in the area of e-Government in the meantime. The fact that the Netherlands began developing policy relatively early has not yielded a leading position. The picture from the previous ICT benchmark remains unchanged as a result.

The Netherlands scores above average among the reference countries on service provision to the citizen and e-Democracy. Below average scores were found mainly for subjects such as policy and administration, preconditions, service provision to businesses and the internal functioning of the government.

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